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This is a single-unit conference program
(24 - 25 hours of conference work)
Being able to effectively manage conflict can often determine the success or failure of an organisation.
This practical managing conflict business course will assist all employees in understanding and handling conflict situations within the organisation.
Program Description
Within this Conflict Management course participants will develop competence in:
Understand the relationship between conflict and the organisation.
Identify sources and types of organisational conflict.
Appreciate different perspectives on conflict within organisations.
Identify conflict outcomes to the organisation.
Employ various conflict handling strategies and styles.
Handle conflict effectively.
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