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This is a single-unit conference program
(24 - 25 hours of conference work)
Excellence cannot be an exception – it must become the rule by which a successful organisation will flourish.
By taking a practical look at the current criteria for excellence as defined by the European Foundation for Quality Management in Europe and the Baldrige Award in the US this business training course offers immediate application opportunities to any organisation.
Program Description
Within this Learning package participants will develop competence in:
Introduction
> The Excellent Organisation
> What is Excellence?
> Why Do We Need Excellence?
> Who Is Responsible For Excellence?
Quality Versus Excellence
Criteria For Excellence
> EFQM Business Excellence Model
> Baldridge National Quality Award
> Assessing Excellence
Benefits of Excellence
Excellence and Strategic Management
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